All prices (in Canadian dollars, excluding sales tax) shown below are for academic staff working at Universities only. For all other types of organization (private sector, including non-affiliated research centers/institutes, etc), please contact us at: sales@psykinematix.com
Enter in the fields below your name, email and license number (8 last digits/letters only) as they appear in your license receipt and click the "Update" button to verify your current support level (* required). Then you can click a "Buy Now" button (inoperative otherwise).
SUPPORT PACKAGE |
Incidents |
Designs |
Software |
Hardware |
PRICE (CAD) |
|
|---|---|---|---|---|---|---|
Basic 10 Points (Single-User) |
5 |
1 |
0 |
0 |
300 |
|
Standard 20 Points (Mobile User) |
10 |
2 |
0 |
0 |
600 |
|
Bronze 50 Points (Lab) |
25 |
5 |
0 |
0 |
1,425 |
|
Silver 150 Points (Unit) |
50 |
10 |
1 |
0 |
4,050 |
|
Gold 500 Points (Department) |
100 |
20 |
2 |
1 |
12,000 |
Refund shall be granted ONLY for support packages purchased separately from Psykinematix licenses, ONLY for the part of those services that have not been provided yet, and ONLY if the refund is requested in the first year of the purchase. In the case the refund claim results from a support issue that cannot be solved, KyberVision in its sole discretion may offer a refund. All refunds granted will be subject to a 25% return processing fee.
- The purchased support package is made to you, either an individual or an entity, as legitimate licensee for the Psykinematix software. All support requests must be made by the Psykinematix software's licensee using his/her personal license information.
- There is no time limit for the services validity. When purchasing a new support package, unused services from a previous package are added to the new one.
- One category of services can be converted to another category if enough support points have been accumulated (Incident = 1 point, Design = 5 points, Software = 50 points, Hardware = 200 points).
- If the requested service cannot be provided for some reasons (for example, out-of-scope customizations, incompatible devices with OSX, etc), we commit ourselves to propose acceptable workarounds if available.
- KyberVision reserves the right to include in any future release of Psykinematix parts or integrality of any customization made to the Psykinematix software on the request of the licensee.
The services provided in each support package are:
- Email Incident Tickets (1 point each): high-priority support through emails to help you resolve or find workarounds to problems you have with Psykinematix or that result in moderate to severe loss of service (data corruption, critical function not working, application crashes, etc). This service is typically provided on next business day.
- Experimental Designs (5 points each): required if you want us to design an experiment for you using Psykinematix. This service is typically provided in the current week. If a significant software or hardware customization is necessary to implement the requested experiment design, a higher support level will be required (see below).
- Software customizations (50 points each): required if you wish to see Psykinematix modified for a particular purpose that requires a significant software customization (for example if you need a new method, procedure, stimulus, etc). This service is typically provided in the next couple of weeks.
- Hardware customizations (200 points each): required if you wish to interface Psykinematix with some external devices not yet supported. This service is typically provided in the current or next month.